Have you ever wondered why it seems so difficult to talk with some people and so easy to talk with others? Can you recall an occasion where you met someone for the first time and immediately liked that person? Something about the individual made you feel comfortable.

A major goal of this workshop is to help participants understand the impact that their communication skills have on other people. They will also explore how improving these skills can make it easier for them to get along in the workplace, and in life.

What Will Students Learn?

• Identify common communication problems that may be holding you back
• Develop skills to ask questions that give you information you need
• Learn what your non-verbal messages are telling others
• Develop skills to listen actively and empathetically to others
• Enhance your ability to handle difficult situations
• Deal with situations assertively
• The importance of having a performance review process for employees.
• How to work with employees to set performance standards and goals.
• Skills in observing, giving feedback, listening, and asking questions.
• An effective interview process and have the opportunity to practice the process in a supportive atmosphere.
• How to make the performance review legally defensible.

What Topics are Covered?

• Creating positive relationships
• Growing our self-awareness
• Communication basics and barriers
• Asking questions and listening skills
• Body language
• Communication styles
• Creating a positive self-image
• Frame of reference
• Techniques for the workplace
• Assertiveness
• Common errors and solutions
• Types of performance reviews
• The performance management process
• Setting standards and goals
• Creating a performance development plan
• Feedback and communication skills
• Accepting criticism
• Appraisal preparation
• Planning and conducting the interview
• Coaching and maintaining performance
• Terminating an employee
• Performance management checklists

What’s Included?

• Instruction by an expert facilitator
• Small, interactive classes
• Specialized manual and course materials
• Personalized certificate of completion