Problem Solving and dealing with patients training program provides participants with the complete toolkit they will need to solve virtually any business problem.

 BENEFITS OF THE TRAINING

The key benefits of our Problem Solving & Dealing with Patients training program are:

• Higher quality of day-to-day thinking
• Better business outcomes, management and board meetings, and operational improvements
• Better, clearer and much more actionable communication
• Greater personal efficiency
• Better collaboration within and across departments, with a shared language and framework to refer to when working together
• Better collaboration with external partners and clients

Objectives:

At the end of this conference the participants will be able to:

• Develop skills and abilities which can be put to immediate use in the workplace
• Recognize personal style and behavior preferences
• Build effective communication skills
• Develop strategies for creating a positive work environment
• Learn how to delegate and motivate
• Build and develop teams
• Recognize differing behavioral styles and learn to adapt to them to build lasting rapport
• Understand the key roles you have in encouraging and developing your staff
• Harness the power of personal motivation
• Give and receive feedback on performance and perception
• Improve their leadership skills
• Use a team approach to solving problems
• Understand and utilize a creative problem-solving process
• Clearly analysis the source of problems
• Learn to generate ideas and evaluate them
• Implement and create workable action plans
• Gain a greater awareness of their self and their full leadership potential
• Refine their leadership styles for the benefit of their team and department
• Develop adaptability in dealing with different people
• Enhance decision-making skills in employees
• Apply effective decision-making skills in solving problems
• Learn how to cultivate key leadership styles
• Manage relationships with others with effective leadership style

METHODOLOGY OF THE TRAINING

A five step problem solving methodology is the framework of the training program:

1. Define the problem
2. Structure the problem
3. Prioritize the issues
4. Analyze the issues
5. Synthesize and communicate the solution

Each step of the process is explained and illustrated through concrete tools and methods that can individually be applied to a huge host of everyday business problems, both big and small.

Content:
Unit 1: How to Build Lasting Rapport:

• The art of building lasting rapport
• How to identify behavioral traits and react to them
• How to modify your behavior to match other’s
• Sharpen your senses to the signals others are sending you
• Connect with colleagues and clients at a level that creates deeper trust and commitment
• Step into another person’s shoes to better appreciate their experiences and motivations
• Read body language to understand how others are thinking and responding to you

Unit 2: Self Awareness:

• Key concepts of NLP
• The relationships between NLP and Emotional Intelligence
• Connecting your feelings for greater self-awareness
• Eliciting emotions
• Noticing your unconscious messages and following your intuitions
• Self-talk and what it means
• Maslow’s Hierarchy of Needs
• Internal and external referencing

Unit 3: Crystal Clear Communication:

• Powerful listening and questioning techniques
• Thinking patterns
• Filters to communication
• The use of Metaphors
• Sub-modalities
• Perceptual positions
• Climates of trust
• Well-formed outcomes
• Communication exercises

Unit 4: Empathy:

• Review how to sharpen your senses to the signals others are sending you
• Communicating first impressions
• The secrets of body language
• How we communicate
• Filters to communication
• Understanding the science of lying
• Learning Styles
• Modeling – how others do things

Unit 5: Motivation:

• Logical levels of change
• The importance of values in motivation
• Eliciting values for yourself and your organization
• The secrets of motivation
• Setting goals that motivate
• Creating a positive future for your organization
• Testing your well-formed outcomes
• Stepping into the future

Unit 6: The Psychology of Problem Solving and Decision Making:

• Group problem-solving exercise
• Introduction: Why study problem-solving and decision making
• A synopsis of psychological thought
• Values, Problem Solving and Decision Making
• Psychological type and Lateral Thinking for Problem Solving
• What psychological type reveals about me and my preferences
• Using a team approach to encourage lateral thinking: ZIGZAG model
• Individual or group decision making: case studies

Unit 7: Developing Decision Making Skills:

• Using your left brain & right brain to make decisions
• Split-brain theory for developing effective problem-solving skills
• Developing openness to new ideas in making decisions
• Promoting idea mobility in teams
• Understanding the creative solving process in individuals and teams
• IDEAL problem-solving approach

Unit 8: Applying Effective Decision Making Skills in the Workplace:

• Encouraging creative problem solving for continuous improvement
• Removing blocks to creative problem solving
• Convergent versus Divergent Thinking
• Divergent Thinking Skills for solving problems
• Using SCAMPER techniques to approach problem-solving
• Applying SCAMPER techniques to make effective decisions

Unit 9: Making Mental Blocks to Decision Making a Thing of the Past:

• Challenging self-imposed assumptions
• Thinking outside the box
• Increasing new ideas
• Getting people behind your
• Evaluating new ideas
• Creative leadership during problem-solving and decision-making sessions

Unit 10: Effective Leadership and the Dynamic Problem Solving Team:

• Ensuring alignment with corporate mission
• Encouraging self-initiated activity
• Endorsing Unofficial activity
• Enhancing Serendipity
• Importance of appreciating diverse stimuli
• Practicing within-company communication for problem-solving
• Developing a personal action plan