Duration 5 Days
Introduction
his workshop combines an understanding of auditing techniques and methods with an interpretation of the ISO 9001 Quality System Standard. A combination of seminar, role playing and live audit exercises gives participants a full understanding of the internal quality audit process.
Who should attend:
This course is ideally suited for Quality Managers and other employees who have a responsibility for conducting internal audits and possess a rudimentary understanding of the ISO 9001 standard and it's revisions in 2008.
Objectives
This seminar reviews the concepts and significance of the internal audit. It describes how to conduct an effective audit, which will help the organization to properly assess strengths and weaknesses.
Course Outlines:
- Introduction:
- Definitions
- QS-9000 contractual
- models
- QS-9000 Requirements
- Summary of all 20 requirements
- Quality System Documentation
- Definitions
- Levels of quality system
- Documentation
- Auditing
- Requirements for effective auditing
- Applicability
- Types of quality audits
- Workshops
- Conducting the Audit
- Opening meeting
- Audit techniques
- Questioning techniques
- Controlling and managing the audit
- Handing difficult situations
- Auditor characteristics
- Auditor's review
- Closing meeting
- Role playing
- Case Studies
- Report and follow-up
- Preparation of corrective action requests and audit reports
- Audit follow-up and close out
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