If you’ve ever had an awkward moment where:

• You aren’t sure which fork to use,
• You don’t know which side plate is yours,
• You’ve ever had to make small talk with a Very Important Person and been lost for words…

Then you know just how agonizing such moments can be. Even worse (and what can be even more damaging to your career) are the social gaffes you aren’t even aware you make. This one-day workshop will help you handle most of those socially difficult moments.

What Will Students Learn?

• Effective networking, including making introductions, shaking hands, and using business cards appropriately
• How to dress appropriately for every business occasion
• How to feel comfortable when dining in business and formal situations
• How to feel more confident of your business communication in every situation
• That extra edge that establishes trust and credibility
• Identify common communication problems that may be holding you back
• Develop skills to ask questions that give you information you need
• Learn what your non-verbal messages are telling others
• Develop skills to listen actively and empathetically to others
• Enhance your ability to handle difficult situations
• Deal with situations assertively

What Topics are Covered?

• Business etiquette basics
• The handshake
• Business card etiquette
• The skill of making small talk
• Do you remember names?
• Making that great first impression
• Dress for success
• Business dining
• E-mail and telephone etiquette
• Creating positive relationships
• Growing our self-awareness
• Communication basics and barriers
• Asking questions and listening skills
• Body language
• Communication styles
• Creating a positive self-image
• Frame of reference
• Techniques for the workplace
• Assertiveness

What’s Included?

• Instruction by an expert facilitator
• Small, interactive classes
• Specialized manual and course materials
• Personalized certificate of completion