Duration 5 Days

Objectives:

• Defining personality and requirements for personality development at the personal level and at the level of relationship with others.
• Discussing the necessary skills for dealing with which includes communication skills, creative thinking and problem solving, time management and negotiation skills.

Course Outlines:

1. Understanding Others:· What is Personality and techniques of understanding different personality styles.
   • Perception in human relations
   • Requirements for developing personality at the personal level.
   • Pre-requisites for personality development at the level of relationship with others.
2. Communication Skills:
   • Communication model.
   • Verbal communication & body language.
   • Conversation and discussion handling skills.
   • Listening and convincing skills.
3. Listening for Improved Understanding
   • Asking clarifying questions
   • Confirming the message
   • Demonstrating respect, empathy and sensitivity
   • Listening for the entire message Creative
4. Dealing with Different Personalities: Dealing with the Challenging
   • Ways to Cultivate Relationship and Resolve Conflict
   • Identify the types of difficult people
   • Understand why difficult people are difficult
   • Deal with difficult people
   • Use your communication skills to:
   • Control your behavior
   • Select appropriate ways of behaving
   • Influence others behavior
   • Give and receive feedback effectively
   • Improve performance and manage others
   • Carry out disciplinary procedures and interviews
5. The ten communication skills in dealing with others
   • Good preparation for dealing with others
   • Thinking about the other parson
   • Staying clear of "ego ."
   • No principal classification
   • Benefiting from previous experiments
   • Concentration and accurateness
   • Associate dealing with work
   • Create a helping atmosphere
   • Using body language in accordance with the spoken language
   • Revise and assess your self after each dealing and communication.