Why You Should Attend This Course

In this workshop, we will discuss and understand how a multicultural organization with a strong regional presence, intercultural awareness and partnerships are vital to their growth and success.

• Identify performance gaps and maximize growth potential
• Enhance cooperation, team working and sharing
• Understand the perception gap regarding the Group values
• Increase awareness of differences to strengthen the similarities
• Create a strong commitment of people to change behaviors & practices
• Have fun while embracing multiculturalism as part the Group’s dynamics

Learning Outcomes

After attending this workshop participants will be able to:

• Work effectively and productively in a multicultural context.
• Develop a global mindset along global competencies.
• Adopt skills, techniques, attitudes and behaviours to provide an atmosphere of trust, respect and supportive communication between colleagues and clients.
• Consciously practise the global skill-set which is not only nice to know but necessary in today's multicultural environments.
• Discover the specifics of relevant cultures, in order to achieve communication excellence.

Course Outline

Module One: Creating the Context for the Programme

• Workshop Outline
• Learning Needs
• Course Objectives
• Conscious Awareness 

Module Two: Understanding Culture

In this module, we will discuss and understand how cultures are defined and how they are established based on observable and non-observable behaviours. We will learn the four cross-cultural concepts and the specific cultural differences of the different countries you deal with in business. The topics included are:

• Definition of culture
• Components and levels of culture
  • Norms, Values and basic assumptions
  • Observable vs non-observable behaviors

Module Three: Dimensions of Culture

In this module we will discuss specific theories and experiences that impact and influence cultures and their practices. Topics will include:

• Particularism Vs Universalism
• High Power distance Vs. Low Power Distance
• Uncertainty Vs. Certainty
• Polychronic Vs. Monochronic
• Low Context Vs. High Context Cultures
• Empathy Vs. Ethnocentrism

Module Four: Understanding Yourself and Your Communication Style

Through a communication analysis questionnaire, the participants will discover:

• Individual personality profile
• The different types of communication styles
• Their own communication style
• How to adapt communication styles to suit different people and cultures

Module Five: Working with Specific Cultures

A practical session which will focus on cultural practices and how we communicate and provide excellent service, focusing on commonalities and by understanding the differences to achieve win-win outcomes across borders such as: